Hamilton Medical Centre

86 Market Street, Birkenhead, Merseyside, CH41 6HB

Telephone: 0151 649 0191

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Wirral CCG Repeat Prescribing Project – September 2017

Posted on September 1st, 2017

From September 2017 we are asking you to order your repeat medicine directly from us at the Practice, rather than allowing your repeat prescriptions to be ordered on your behalf by your local Pharmacy or outside companies. If you already order in this way, you will not be affected by the change.

Why is this happening?

Our NHS needs everyone to work together to make sure only medicines that are needed are requested. We have looked at areas around the country and have seen that when patients order their own prescriptions this is safer and reduces waste.

Over-ordering, stockpiling and unused medicines cost the NHS hundreds of millions of pounds every year. This is money that we believe can, and should, go to provide vital health services.

There is a National ‘Only Order What You Need’ campaign which has been adopted locally to reduce medicines waste.  You can access further details on this campaign through the following website http://www.medicinewaste.com/campaign.

What do I need to do?

From the week commencing 4 September 2017, we will only accept repeat prescription requests from you, your carer, or a family member/friend – NOT from your local pharmacy.

Your prescription will need to be ordered using one of the following options:

  1. Ordering online – it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7. You will need to collect a letter from the practice which will give you your access ID.  Please contact the surgery if you require further information.
  2. Drop off or post to us the tick slip – this is the right-hand side of your prescription, selecting only the items you need. If you don’t have your slip please put your request in writing listing the medications you require.
  3. Ordering via Patient Access Mobile App – this is a free mobile app and can be used to order your medications. You can sign up to this App at the login screen for Patient Access if you are already using online ordering – a screenshot of where to find this new App is below. Please note that you cannot at present order medication via the MyGP App.
  4. Text your request – You can text us your request by texting, your name, date of birth and items required to 07800 001 131
  5. Email your request direct to us – Email any repeat requests to wiccg.hamilton@nhs.net please include your full name, date of birth and items required.

Unfortunately we are unable to take prescription requests over the phone.  To avoid disappointment please do not ring the practice to request your repeat prescription.

Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order at least 48 hours before your medication is due, so that your prescription is ready to collect at the Practice or at your nominated Pharmacy.

What will the practice do?

We will work with you to try and make it as convenient as possible to order your prescription using the method that suits you best.

  • We can help you to set up on-line ordering.
  • Where possible we can forward your prescription to your nominated Pharmacy via the Electronic Prescribing Service so you can collect your medication directly from there.

What is NOT changing?

Although the way you order prescriptions may be changing, the options you have for collecting your prescription(s) are not affected.

  • Ordering of appliances direct from suppliers will not be changing i.e. stoma bags, catheters
  • If you already order repeat prescriptions directly from your GP yourself please continue to do this.
  • Pharmacies will still collect prescriptions from GP Practices or receive them electronically.
  • Please let your Pharmacy know when you have ordered your required items.
  • Pharmacies will still deliver medicines and other items to your home where appropriate.

For Further information on this please click here

If you feel you are unable to order your repeat medication directly yourself through one of the available methods, then please contact Adrian Jones at the practice to discuss this.

Opening Times

  • Monday
    08:00am to 07:30pm
    Our telephones will not be answered after 630pm
  • Tuesday
    08:00am to 07:30pm
    Our telephones will not be answered after 630pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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