86 Market Street, Birkenhead, Merseyside, CH41 6HB
Telephone: 0151 649 0191
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Closed for Staff Training Prescription Requests over the Telephone to stop from July 2023 PATCHS a new platform for online consultations going live 15th February Patient Update on NHS Services Across Wirral We are closed Monday 19th September Farewell to Dr Das and Dr Wyche Brighter Birkenhead PCN Health Fayre COVID Vaccination Clinics Thursday 10th and Friday 11th February COVID Vaccination Clinic today, Appointments available! Wirral residents invited to NHS Wirral CCG’s Annual General Meeting
We will stop taking prescription requests over the telephone from 1st July 2023.
The first and most important reason is safety. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the reception team. Mistakes are likely due to confusion with drug name.
The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone to minimise the risk of a potential error causing a significant event.
We hope in making this change it will free up our phone lines for patients contacting us for other queries.
So as from July 2023, the practice will not be taking prescription requests over the telephone, you can request your repeat medication by the following methods:
Please also NAME each item you require. Do not put ‘all medications’, ‘all repeats’ etc
We will NOT accept orders that don’t specify individual items.
This is to ensure not only do you get the correct medication you require, but also saves the NHS in millions a year on unwanted prescriptions being issued.
We know that this may not be popular with some patients, but we hope that you will understand that safety is of paramount importance.
Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.
Thank you for your understanding