Friends & Family Patient Survey Feedback – October 2019

Posted on November 5th, 2019

97% of the completed tests said they would recommend our surgery.

Please find below comments and feedback we have had from patients completing the Friends and Family Test during October 2019.

“Very good service receptionist very polite and the nurse very welcoming”

“Effective and efficient”

“Found the doctors in the surgery very helpful and easy to talk to”

“I always find that everyone who works at Hamilton medical center are always very polite and respectful friendly with you when you either phone or go to surgery are”

“always reasonable and have the patience to listen to your reasons. I wouldn’t change”

“Very good service staff very nice”

“Reason I gave one as I’m fully satisfied with Dr Abel and receptionists”

“Good and help full workers”

“They are all lovely and very very patient”

“I don’t have a problem with the practice the receptionists are very knowledgeable and the doctors are very friendly and very appol”

“My problem was sorted”

“I find my Drs fine for the most part but occasionally i have a problem”

“Staff are really good nice and helpful l doctors are really good”

“I felt like I was being listened to and being helped today”

“All staff from reception through to the doctor’s and nurses at the practice are extremely helpful and understanding”

“I got an on the day appointment easily, and the doctor saw me ahead of my appointment as I got there early. Doctor was approachable and explained things well”

“Doctor Abel is very good”

“Good service, nice staff”

“The Nurse professionalism, kind Nature and compassion she gave to me throughout my personal procedure”

“Very professional service”

“Fast service seen 20 mins before appointment”

We thank all our patients who completed the test during October, we read and take on board all your comments.

If you would like to complete the patient survey, please click on the Friends and Family tab on the right of the page.

Thanks again